ZYREN

FAQ

ORDERS
How do I track and view my order?

Once your purchase is complete, you’ll receive a confirmation email with your order details. That email serves as your receipt, tracking link, and proof of purchase — no account required.

If you ever need help, just contact us and we’ll take care of everything.

If you’d like to revisit a past order, just check your email for a confirmation. We’ll always keep you in the loop.

Do I need an account to place an order?

No account is required — all purchases are made as a guest for a seamless, distraction-free experience.

We’ve designed checkout to be as effortless as possible: simply select your frame, and purchase securely without needing to log in.

If you’d like to revisit a past order, just check your email for a confirmation. We’ll always keep you in the loop.

The frames I want to purchase is sold out. Does this mean it will be restocked?

We pride ourselves on offering limited edition, luxury styles. Once a design is sold out, it is gone for good and will not be restocked. This exclusivity is part of what makes each piece special.
However, in the future, we may consider bringing back the most popular styles as part of a special, curated collection. Stay connected with us for potential re-releases.

We love hearing from you—if there’s a style you’d like to see return, reach out to us or comment on our social media. Let us know which frames are your favorite and why. Your voice helps shape what may come back.

Sizes and measurements can be found in the product description found on the product page. 

Key Words: 

  1. Eye Size (Lens Width): The horizontal width of one lens at its widest point. 
  2. Bridge Size: The distance between the two lenses. The portion of the Fram that goes over the nose.
  3. Temple Length: The length of the arm (temple) of the glasses, from the hinge to the tip that goes behind your ear.  

 

If you need to update your delivery address after placing an order, please email us at info@zyren.com as soon as possible. If the order has not yet been shipped, we will do our best to make the change. However, once the order has been dispatched, we are unable to accommodate any address changes.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

For more information on the importance of high quality frame: 

ANATOMY OF SEEING
What is ZYREN's return policy?

Returns Eligibility

  • We offer returns for a full refund within 14 days of delivery.
  • To be eligible for a refund, Items must be unworn, undamaged, and in their original condition and packaging. The original tags, cases, and accessories must be included.
  • Eyewear that shows signs of wear, misuse, or alteration will not be accepted.

Final Sale

  • Returns will not be accepted after the 14-day window.
    All sales are considered final after this period.

Refunds

  • Once we receive and inspect your returned item(s), we’ll process your refund to the original payment method.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Shipping fees are non-refundable , and the return shipping fee will be deducted from your refund total.

Return Shipping

  • Customers are responsible for the return shipping cost.

Damaged or Defective Items

  • If your eyewear arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue.
  • We will assess and provide a replacement or refund if the item is determined to be faulty.

Start a Return

  • Log in to your customer account: Navigate to the store’s website and look for a “Login” or “Account” icon/link. After logging in, click on “Orders” or “My Orders.” Once you locate your order, you can initiate your return.
  • Select the item(s) to return: If the order has multiple items, they’ll select the specific ones.
  • Specify the quantity: If multiples of the same item were purchased, indicate how many will be returned.
  • Choose a return reason: For example, “Not as Expected,” “Does not Fit,” etc.
  • Submit a return.

Refunds

  • Once we receive and inspect your returned item(s), we’ll process your refund to the original payment method.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Shipping fees are non-refundable , and the return shipping fee will be deducted from your refund total.

 

To start a return:

  1. Locate your original order confirmation email.

  2. Click the link to view your order or contact us directly at [your returns email].

  3. We’ll guide you through the process and send a pre-paid return label (if applicable).

Frames must be:

  • In original, unworn condition

  • In original packaging with cleaning cloth and pouch included

What is the product service warranty?

To make your glasses last longer, you should always keep the eyewear in its case when not in use. This simple habit protects them from scratches, dust, and accidental damage.

Frame Care X Use

For online purchases, all frames are carefully adjusted with a basic fitting before we ship them. However, due to natural environmental factors such as temperature and pressure changes during shipping, there may be minor shifts or slight misalignment when your frames arrive. This is a natural occurrence caused by the characteristics of the material. After receiving your frames, we recommend visiting a local optical shop near you to have the fit professionally adjusted if needed. Some optical shops may charge a small fitting fee, so we suggest contacting them in advance to confirm their services. If you need assistance finding a nearby optical shop, you are always welcome to reach out to us. We’re happy to help guide you.

ZYREN

SOcial Media

Legal Terms

Welcome to our world

Join us. Get early access to new releases and the stories that shape them.